FAQ

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT? After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT? Members who ship their orders within should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

HOW DO YOU SHIP MY ORDERS? personal orders are sent via JNE INDONESIA, and for reseller are sent via JNE/paxel

WHAT ARE THE PAYMENT METHODS AVAILABLE? At the moment, we only accept direct bank transfer (our account is mandiri and BCA)

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED)   We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your Delivery Order to us at hello@kalandaragoods.com, subject :complain,

We regret to inform you that no refunds will be given for orders that fall under the below categories.